Terms and Conditions

Please contact us via email for a full review of our cancellation policy Method of payment – Visa, MasterCard, AMEX A non-refundable deposit is required to reserve your event date Final # of guests are required to be confirmed by 1 week prior to your event date, and will be billed at that time For in-studio events, the final balance for any additional items (such as beverages, etc) would be billed at the end of your event on-site For at-home events, the final balance for any additional items (such as gratuity, travel fees, server fees, parking, etc) would be billed the day of or after your event You may change your event date up until 21 days prior to your event If you cancel with less than 21 days notice from your event date, you are responsible for the full event price (non-refundable deposit, remaining balance, and the full cost of any event extra’s ordered and already purchased by The Chef Upstairs Inc. on your behalf) We require that final numbers be confirmed at least 3 business days (Monday – Friday) in advance of the event and this amount will be billed to the card on file once confirmed We require that final numbers be confirmed at least 3 business days (Monday – Friday) in advance of the event and this amount will be billed to the card on file once confirmed Please note, exceptions will not be made for any reason including but not limited to inclement weather, sickness or illness, family circumstances, traffic etc. In the event of government lockdowns that prevent us from hosting your event, a credit would be applied to your account. This credit would never diminish in value or expire and could be used towards any current or future services we offer