Terms and Conditions

Deposit We require a $100 deposit for the In-Person puppet show booked with us. The booking is finalized when we receive your deposit in our account. The outstanding balance is due on the day of the Remote Puppet Shows and After the Live Puppet Show. Cancellation Policy Only the client who originally booked with us may cancel the booking. We hope you don’t have to cancel but if a cancellation is made at least 14 days prior to the event, your deposit will be refunded. If a cancellation is made less than 14 days prior to the event, then 100% of your payment will be forfeited. If you want to reschedule your puppet show, the deposit can be transferred to this new booking of the same person. Staffing Ricky Roo & Friends consists of many team members. We do not guarantee which members of our team will staff your event. Staffing assignments change constantly and are subject to change without notice. Parking Parking must be provided (or costs reimbursed) by the client/parent. This has not been included in your event price. Please keep in mind that we have the equipment to carry and may be coming from another event with limited time. Nearby parking is essential to the beginning and ending of the performance on time and we will not be held responsible for late starts if nearby parking is unavailable. Load-In / Load Out We plan to arrive 30 minutes prior to the agreed-upon puppet show start time. Upon venue entry, the entertainer will make contact with the client to discuss efficient load in parameters as well as determine the performance area. After the performance, we will loadout using the same efficient load in parameters unless a more effective loadout procedure has been determined. Weather Rainy and/or extremely windy weather is an inconvenience to any party! We know how frustrating it can be to plan every detail of your party only to experience extreme weather conditions. We will assist in shifting your entertainers to an alternate, nearby location in the event that the party must be moved. Performing Area Please make sure that our performance area is on a level, dry, solid ground and if on grass, please make sure the grass is not too wet or provide an oversized tarp for the kids and puppet show to play on. We provide cotton blankets for the kids to sit on. Sound Our puppet or music show is an acoustic-based performance. Therefore excessive ambient noise, such as the hum of a bouncy house, an outdoor location near a heavily congested area, or even a competing DJ or stereo system can hinder the sound of the performance. We focus heavily on not being too loud as this is an interactive experience for the kids. As a result, there is a limit to how loud we can perform. If you feel there will be a sound conflict, please take the necessary steps to avoid a sound war. A few solutions: Place us in an area where it doesn’t compete with the excessive ambient noise, stop the excessive ambient noise during the performance if possible, I.E. deflate the bouncy house or turn off the DJ or stereo during the performance. Please contact us with any questions as we can always find a solution. Schedule Changes Please make sure you have your phone handy just in case we need to reach you on the day of the event. Every performance we do is in a different space, with a different audience and different conditions. Because of this, we understand that we may need to follow a performance structure that differs from our ‘Plan A’ on the day of. As long as timings are maintained, we are happy to coordinate with you to ensure the party is in line with your expectations. Safe and workable environment It is the responsibility of all clients to provide a safe and workable environment for us. Should a location or position be unacceptable in order to conduct our services to the highest standards, clients will be contacted as soon as possible and expected to comply with OH&S standards. This

Terms and Conditions

Deposit We require a $100 deposit for In-Person Puppet Shows booked with me. The booking is finalized when we receive your deposit in our account. The outstanding balance is due on the day of the Remote Puppet Shows and After the Live Puppet Show. Cancellation Policy Only the client who originally booked with us may cancel the booking. We hope you don’t have to cancel but if a cancellation is made at least 14 days prior to the event, your deposit will be refunded. If a cancellation is made in less than 14 days prior to the event, then 100% of your payment will be forfeited. If you want to reschedule your puppet show, the deposit can be transferred to this new booking of the same person. Parking Parking must be provided (or costs reimbursed) by the client/parent. This has not been included in your event price. Please keep in mind that we have the equipment to carry and may be coming from another event with limited time. Nearby parking is essential to the beginning and ending the performance on time and we will not be held responsible for late starts if nearby parking is unavailable. Load-In / Load Out We plan to arrive 30 minutes prior to the agreed-upon puppet show start time. Upon venue entry, the entertainer will make contact with the client to discuss efficient load in parameters as well as determine the performance area. After the performance, we will loadout using the same efficient load in parameters unless a more effective loadout procedure has been determined. Weather Rainy and/or extremely windy weather is an inconvenience to any party! We know how frustrating it can be to plan every detail of your party only to experience extreme weather conditions. We will assist in shifting your entertainers to an alternate, nearby location in the event that the party must be moved. Performing Area Please make sure that our performance area is on a level, dry, solid ground and if on grass, please make sure the grass is not too wet or provide an oversized tarp for the kids and puppet show to play on. We provide cotton blankets for the kids to sit on. Sound Our puppet or music show is an acoustic-based performance. Therefore excessive ambient noise, such as the hum of a bouncy house, an outdoor location near a heavily congested area, or even a competing DJ or stereo system can hinder the sound of the performance. We focus heavily on not being too loud as this is an interactive experience for the kids. As a result, there is a limit to how loud we can perform. If you feel there will be a sound conflict, please take the necessary steps to avoid a sound war. A few solutions: Place us in an area where it doesn’t compete with the excessive ambient noise, stop the excessive ambient noise during the performance if possible, I.E. deflate the bouncy house or turn off the DJ or stereo during the performance. Please contact us with any questions as we can always find a solution. Schedule Changes Please make sure you have your phone handy just in case we need to reach you on the day of the event. Every performance we do is in a different space, with a different audience and different conditions. Because of this, we understand that we may need to follow a performance structure that differs from our ‘Plan A’ on the day of. As long as timings are maintained, we are happy to coordinate with you to ensure the party is in line with your expectations. Safe and workable environment It is the responsibility of all clients to provide a safe and workable environment for us. Should a location or position be unacceptable in order to conduct our services to the highest standards, clients will be contacted as soon as possible and expected to comply with OH&S standards. This