I rented this room for a baby shower I hosted. Everyone raved about the room. The staff I worked with was superb. Unfortunately, new management has taken over and when I tried to rent it again, the staff was not as organized as when I previously worked with them. Hopefully this will improve or they'll rehire Kristen, the woman who handled room reservations. The room itself still gets a 5. If they bring back Kristen or another equally competent person, I'd rent it again.