Terms and Conditions

Billing: All itineraries are billable 50% as a down payment for buses and minivans, then the balance a week before your trip date. Itineraries are billable up to 24 hours for SUVs and sedans before your trip. Refunds are only approved 24 hours before your itinerary's pickup time. Please allow 5 - 10 business days for your refund. Cancellation:  Sedans and SUVs Due to the chauffeur's schedule adjustment and vehicle preparation, cancellation charges will NOT apply when the client/passenger cancels 24 hours before their reservation. When canceling a reservation, please make sure that you have received an email cancellation notice which will show the time and date you withdrew. This email will assure you that Upscale Car & Limo accepted your reservation cancellation per our cancellation policy as contracted. Chauffeur's Details and Text Notifications: The chauffeur's details will be available the day before your reservation. You will receive two text notifications within an hour before picking up. The first alert will be sent when the chauffeur is on the way, and the second will notify you when the chauffeur arrives at your location. For airport arrivals, passengers will receive a third text alert from the chauffeur to arrange where to meet after the flight has arrived at the gate. Driver's Overnight Hotel Accommodation: Please be considerate and prioritize your driver's safety. Kindly ensure your driver's well-deserved rest upon returning from your long-distance trip for safety. Your driver's overnight hotel courtesy charge is $100.00.